item in our store has an inventory status
feature, letting you know if we usually
have it in stock. If your order contains
all stocked items, we will ship within
1-2 business days.
Cello case shipments
are limited to addresses in the contiguous
US due to cost restrictions to send them overseas.
Many items we
offer will ship to you directly from
our vendor. If you are a
custome in our local area, and wish
to pick up your order in our showroom,
please let us know in advance of your
Shipping Methods and Times for customers in the US: We offer three methods for customers in the US:
our choice of First Class US Mail, Fedex Ground, UPS Ground.
Priority, our choice of Priority US Mail or UPS 3 Day Select
Express, we do not offer overnight shipping service.
We will choose
the specific type of shipping depending
on the size and weight of the order.
For small orders of strings and accessories,
we will ship by US Postal Service.
For larger items such as Cases or
Music Stands, we will ship by UPS
or other non-postal method.
ground shipping, customers in the
US can expect packages to arrive in
less than one week. Using Priority
Mail, 2-3 days is the average delivery
Shipping Methods and Times for customers outside the US: We offer 5 choices of shipping method for customers outside the US.
Mail, available to most countries. this method has a tracking
number. 10-14 days is the average delivery time. Global Priority
Mail is the preferred method of international
shipping because it offers
low cost, fast delivery and offers
a tracking number.
First Class, available for all countries. this method has
NO Tracking Number. Average delivery times are 14-21 days.
First Class to Canada, No Tracking Number provided. Delivery
times average 21 days, but can be
as long as one month. We are confused
why this shipping method has such
a wide range of delivery times to
First Class to Mexico, No Tracking Number provided. Order at your own
risk. We strongly suggest using Global Priority or Express for our
customers in Mexico because a tracking number is often needed. Delivery times
average 14-21 days.
Express, The fastest, most secure method for all countries.
Tracking number provided. Delivery
times are 3-7
accept Visa, MasterCard, Discover,
American Express, and debit cards with
the Visa or MasterCard logo. Payment
by check is accepted in US funds and
in advance of shipment. Institutional
buyers can submit a Purchase Order
with open account terms of 30 days
NET. You can enter the PO number in
our ordering system, but we still require
an original copy of your official purchase
order, either by fax or mail, before
we make shipment.
Return Policy: Contact
us by email if you have a return
request. You may return any item
within 10 days of receipt for full refund. Items returned after this
period may be accepted, but may also be charged a restocking fee at
our discretion. Strings or rosin are not accepted for return if they
have been used, even for a short while, as we cannot resell them as
new. Shipping charges, either to you or from you, will not be refunded
except in the case of packing error or defective product. Credit from
returned items can be refunded to your credit card, refunded by check,
or remain on account to be used for purchasing other merchandise in
be returned after the 10 day period
if defective. Strings broken in or
near the peg box are not accepted for return as this is usually the
cause of the instrument or installation. Strings that are false in
tone soon after installation can be replaced. Contact us if you have
a defective string to return.
your privacy. We may collect personally identifiable information
when you visit our site. We also automatically receive and record
information on our server logs from your browser including your
IP address, cookie information and the page(s) you visited. We will
not sell your personally identifiable information to anyone.”
Security Policy: Your payment and personal information is always safe. Our Secure
Sockets Layer (SSL) software is the industry standard and among the
best software available today for secure commerce transactions. It
encrypts all of your personal information, including credit card number,
name, and address, so that it cannot be read over the internet.